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Give money back to the card, or add store credit the family can spend later.

Set up a multi-step sequence that welcomes, nurtures, or wins back families on its own.

Layer a detailed skill checklist on top of belts for granular progression.

Enroll a student in a program and charge tuition to a saved card automatically.

Work through the 7-step checklist so families can sign up and pay.

Spot the members about to lapse so you can reach out before they leave.

See what you collected, what is outstanding, and how members are trending.

Score every ring live, with one-tap undo, even when the venue wifi is flaky.

Set up an event, divisions, and brackets ready for competition day.

Turn on a public site that fills itself in from your schedule and programs.

Build a branded email with the drag-and-drop editor and reusable templates.

Broadcast to every family at once for closures, events, and reminders.

Record a test and move students up — one at a time or the whole group at once.

Set up ranks and requirements so eligibility and promotions work automatically.

Put tuition on hold with an auto-resume, or end it cleanly with a reason.

Recover a declined card from the dunning queue instead of chasing it by hand.

Keep offline-paying families on the books alongside your autopay members.

Auto-award bronze, silver, and gold for consistent attendance and email the parents.

Turn a tablet into a self-serve sign-in station that works even offline.

Check students into class from the console or a kiosk.

Set up recurring classes so students can be enrolled and checked in.

Review and accept families who applied online when your gate is set to review.

Move a prospect from first inquiry through a trial to enrolled without losing them.

Create a student record and connect it to the parent who pays and gets notified.

Add instructors and front-desk users with exactly the access they need.

Link your Stripe account so tuition and fees deposit straight to your bank.

Import from Kicksite, Zen Planner, or a spreadsheet with a preview before anything saves.

How to bring your roster, ranks, and active memberships from Kicksite into Rosterra without losing the family history that matters.

A buyer's guide for schools evaluating software: what to test, what to ignore, and what to spend time on.

A walkthrough of what each section of the parent dashboard shows you, and how to use it.

A side-by-side comparison: what each platform does well, where they differ, and who each is for.

A side-by-side comparison: what each platform does well, where they differ, and who each is for.

Step by step for parents who need to change the credit card their school charges for tuition.

Why a parent might not be able to sign in, and how to walk them through the most common fixes.

How to move all your families from "charge on enrollment day" to "charge on the 1st" without surprising anyone.

How to restrict a class to certain ages or ranks so the right students show up.

How to set up a multi-day camp, take registrations with payment plans, and run check-in on camp day.

How to connect a Square terminal for tap-to-pay at the front desk, and when to use it instead of Stripe.

How to upload a document for families to read on the parent portal or mobile app.

How to invite your team, what each role can do, and how to give one instructor extra permissions.

Tuition, makeup, refund, attendance, and conduct policy samples you can adapt for your school.

Why Stripe might pause your payouts, what to send them, and how to get back to normal as fast as possible.

What to do in the first 24 hours, what evidence to gather, and how to respond to maximize your chances of winning.

What to do, what to stop doing, and what to expect as you grow your school past the comfortable solo-instructor phase.

How to know when you are ready, what to look for, what to pay, and how to onboard them.

A simple breakdown of unit economics: what each member costs you, what they pay, and how to set up your school to make money.

How to send a question or note to your school, and what to expect for response times.

How to find, download, and share certificates your child earns at school.

How to register your child for a tournament, seminar, party, or special event from your parent portal.

How to redeem a gift card you received, apply it to tuition or other purchases, and check the remaining balance.

A 4-week plan to launch Rosterra cleanly: from sign-up to having your school fully running on it.

The link between visible progress and how long students stay. Data, anecdotes, and what to do about it.

How to talk to a family about overdue tuition, a behavior issue, or a complaint without damaging the relationship.

What to do before, during, and after a trial class to convert a prospect into a member.

How to enroll a second child without setting up a new account.

A walkthrough for parents who just enrolled and need to set up their parent portal account.

Strategy advice for setting up your rank ladder, deciding promotion criteria, and creating a feeling of progress at every level.

A side-by-side comparison: what each platform does well, where they differ, and who each is for.

A once-a-year walkthrough of everything to revisit: pricing, policies, schedule, branding, and what to plan ahead.

How to announce a closure, automatically cancel affected classes, and credit families for the missed days.

A walkthrough of a 3-month cycle: who tests, when to schedule, what families pay, and how to handle test day.

How to recommend a student for promotion, what the head instructor sees, and how to follow up.

A quick guide for instructors to mark attendance during or right after class, including notes and make-up credits.

How to use a make-up credit when your child misses a class.

How to cancel your child's membership cleanly: what to expect, refunds, and when the cancellation takes effect.

Most prospects find your school on their phone. Here is what to confirm about your public signup flow on mobile.

How to get your Rosterra data into QuickBooks, Xero, or Wave so your books always match what your school actually earned.

What you need to provide, what Rosterra does, and the timeline for getting your school its own app in the App Store and Google Play.

How to get a complete export of every record (students, families, attendance, payments) in case you ever switch or need a backup.

How to turn on 2FA for your staff accounts and what to do when someone loses their phone.

How to set instructor pay rates, track classes taught, and generate a payroll report.

Step-by-step guide to moving from Zen Planner to Rosterra: what to export, when to cut over, and what to do with payment history.

When to use a recurring event versus a regular class, and how to set one up.

How free or low-cost trial classes work, how leads find them, and how to convert trials to enrollments.

A tour of the notification settings families see in the portal: which can be turned off, which are required.

How to publish a public calendar feed of your classes so families can subscribe in their own calendar app.

How to add a late fee on overdue tuition, set a grace period, and waive a fee for specific families.

How payout timing works in Stripe, what your statements look like, and how to reconcile against Rosterra.

Specific journey templates you can copy: trial reminders, lapsed family wake-ups, birthday emails, and more.

How to schedule a rank test, register candidates, run the test day, and record results.

How to set up referral codes, what families get when they refer a friend, and how to track it.

What data Rosterra stores, how to delete a family on request, and what to put in your privacy policy.

Where to upload your logo, set your brand color, and make the portal and mobile app look like your school.

What happens when a family disputes a tuition charge, what evidence you should submit, and how to keep your dispute rate low.

What hardware to buy, how to mount it, how to lock the tablet to the kiosk page, and how to handle a frozen kiosk.

When a student misses a class, what counts as a make-up credit, and how families use one.

How to give the second sibling a discount, the third a bigger one, and what happens when a sibling leaves.

How to set up a retail catalog (uniforms, gear, swag), price items, and sell at the desk or in the mobile app.

How to add a second location, what data is shared across locations, and how staff scope works.

What each report on the reports page tells you, and which ones to check weekly versus monthly.

How to send a one-off email or SMS to a segment of your school, and what to send vs. what to put in a journey.

How to set up automated email and SMS sequences for new leads, trial follow-up, and lapsed families.

What the mobile app does for families, how families install it, and what branding controls you have.

How to set up a tournament with divisions, accept online registration, and run the day with brackets.

How to sell gift cards, what families see, and how to apply one to tuition or a one-off purchase.

How to set up a one-off event (seminar, test, demo) that families can register for and pay online.

How party bookings work, what families pay when, and how to manage the run-of-show on party day.

Set up the public signup and enrollment pages so prospects can sign up themselves from your website.

How to send a waiver for e-signing, track who has and has not signed, and update a waiver after a legal change.

The promotion workflow: instructor recommendation, head-instructor approval, and the ceremony.