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Work a failed payment

Recover a declined card from the dunning queue instead of chasing it by hand.

Updated July 5, 2026

dunningfailed paymentdeclinedpast due

!Work a failed payment

When a card declines, the member shows as past due and lands in Money → Dunning. The system retries automatically and the parent gets a payment-failed email.

From the Dunning queue you can:

  1. See how many days overdue and how much is owed.
  2. Nudge the family (email/text) or ask them to update their card.
  3. Retry the charge once the card is fixed.

The Dashboard's Past due tile is your at-a-glance count. Keep an eye on it weekly.

Still need help? Email support@quickkicks.app and a QuickKicks operator will reply.