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For parents: adding a sibling to your family
Jun 4, 2026How to enroll a second child without setting up a new account.
For parents: how to cancel a membership
Jun 4, 2026How to cancel your child's membership cleanly: what to expect, refunds, and when the cancellation takes effect.
Login troubleshooting for families
Jun 4, 2026Why a parent might not be able to sign in, and how to walk them through the most common fixes.
For parents: how to schedule a make-up class
Jun 4, 2026How to use a make-up credit when your child misses a class.
For parents: how to update your card on file
Jun 4, 2026Step by step for parents who need to change the credit card their school charges for tuition.
For parents: a tour of your dashboard
Jun 4, 2026A walkthrough of what each section of the parent dashboard shows you, and how to use it.
For parents: first time signing in
Jun 4, 2026A walkthrough for parents who just enrolled and need to set up their parent portal account.
For parents: messaging your school
Jun 4, 2026How to send a question or note to your school, and what to expect for response times.
What notifications families control
Jun 4, 2026A tour of the notification settings families see in the portal: which can be turned off, which are required.
For parents: downloading a certificate
Jun 4, 2026How to find, download, and share certificates your child earns at school.
Sharing documents with families
Jun 4, 2026How to upload a document for families to read on the parent portal or mobile app.
For parents: using a gift card
Jun 4, 2026How to redeem a gift card you received, apply it to tuition or other purchases, and check the remaining balance.
For parents: signing up for an event
Jun 4, 2026How to register your child for a tournament, seminar, party, or special event from your parent portal.
What the parent portal shows families
Jun 4, 2026A tour of the parent portal: schedule, attendance, billing, progression, waivers, and more.