Help center
Find an answer
Search QuickKicks documentation. Start here before you reach out, you might find the answer faster.
Setting up Square terminals for in-person payments
Jun 4, 2026How to connect a Square terminal for tap-to-pay at the front desk, and when to use it instead of Stripe.
Switching everyone to billing on the same day of the month
Jun 4, 2026How to move all your families from "charge on enrollment day" to "charge on the 1st" without surprising anyone.
Handling a chargeback as a school owner
Jun 4, 2026What to do in the first 24 hours, what evidence to gather, and how to respond to maximize your chances of winning.
For parents: how to update your card on file
Jun 4, 2026Step by step for parents who need to change the credit card their school charges for tuition.
Connecting Rosterra to your accounting software
Jun 4, 2026How to get your Rosterra data into QuickBooks, Xero, or Wave so your books always match what your school actually earned.
Setting up late fees and grace periods
Jun 4, 2026How to add a late fee on overdue tuition, set a grace period, and waive a fee for specific families.
When Stripe pays out and how to read your statements
Jun 4, 2026How payout timing works in Stripe, what your statements look like, and how to reconcile against Rosterra.
Selling and redeeming gift cards
Jun 4, 2026How to sell gift cards, what families see, and how to apply one to tuition or a one-off purchase.
What to do if Stripe holds your account
Jun 4, 2026Why Stripe might pause your payouts, what to send them, and how to get back to normal as fast as possible.
For parents: using a gift card
Jun 4, 2026How to redeem a gift card you received, apply it to tuition or other purchases, and check the remaining balance.
For parents: how to cancel a membership
Jun 4, 2026How to cancel your child's membership cleanly: what to expect, refunds, and when the cancellation takes effect.
Handling a Stripe payment dispute
Jun 4, 2026What happens when a family disputes a tuition charge, what evidence you should submit, and how to keep your dispute rate low.
Setting up family discounts
Jun 4, 2026How to give the second sibling a discount, the third a bigger one, and what happens when a sibling leaves.
Selling pro shop items
Jun 4, 2026How to set up a retail catalog (uniforms, gear, swag), price items, and sell at the desk or in the mobile app.
Issuing refunds and store credits
Jun 4, 2026When to refund versus when to issue a credit, how to do each, and what the family sees.
Setting up recurring tuition
Jun 4, 2026How auto-billing works, when charges run, what happens on a failed payment, and how to change the schedule.
Connecting Stripe to take payments
Jun 4, 2026How Stripe Connect works in Rosterra, what bank info you need, and what families see at checkout.
Enrolling students in programs and memberships
Jun 4, 2026How to enroll a student into a program with recurring billing, and what the family sees from their side.